# Fanatics Collect > Fanatics Collect knowledge base – help articles and documentation. ## Getting started - [How Fanatics Collect works](https://support.fanaticscollect.com/en_us/how-fanatics-collect-works-S1BsmAX6ee.md): Fanatics Collect connects buyers and sellers of trading cards and memorabilia through fixed price listings and auctions. - [FanCash](https://support.fanaticscollect.com/en_us/fancash-Sy4oQ0m6lx.md): What is FanCash FanCash is a loyalty reward program where you earn credits from purchases made across the Fanatics ecosystem These credits can be redeemed f - [The Vault](https://support.fanaticscollect.com/en_us/the-vault-ryZxlahWZl.md): The Fanatics Collect Vault provides a technologically advanced home for your collectibles and a seamless pathway to and from the market ## Account - [Login issues](https://support.fanaticscollect.com/en_us/login-issues-SJFiX0mage.md): I have exceeded the maximum FanID Login Attempts andor I am unable to sign in Request to reset your password via the Forgot Password button on the login pa - [Fanatics ONE on Fanatics Collect](https://support.fanaticscollect.com/en_us/fanatics-one-on-fanatics-collect-B15sQRX6gg.md): Log in with your PWCC credentials If you had a PWCC account use the email and password from that account to log in to Fanatics Collect for the first time Yo - [Delete your account](https://support.fanaticscollect.com/en_us/delete-your-account-r1daQAQ6ex.md): You can generally only delete or close your Fanatics Collect account if you have no active listings and no collectibles stored in your vault When you are re - [Contact support](https://support.fanaticscollect.com/en_us/contact-support-HJO070magl.md): Need help? Contact our support team though chat, email, or our support form. - [Fanatics ONE rewards](https://support.fanaticscollect.com/en_us/fanatics-one-rewards-rJdpQfJGg.md): Fanatics ONE rewards Fanatics ONE is a free loyalty program built for fans When you create a Fanatics account or sign up in the app youre automatically enr - [Folders](https://support.fanaticscollect.com/en_us/folders-rkgNdjhkzl.md): Folders let you shape your Collection your way Group cards into custom Folders to keep things curated find what you need fast and stay on top of your invento - [Fanatics ONE Frequently Asked Questions](https://support.fanaticscollect.com/en_us/fanatics-one-frequently-asked-questions-rJNwrlV4Me.md): Whats Changing Whats changing about tier point earning at full launch Starting at full launch collectors earn 10 tier points for every 25 spent a - [Fanatics ONE Infinite Rewards](https://support.fanaticscollect.com/en_us/fanatics-one-infinite-rewards-r1fVXjyHMx.md): Eligible ONE Black Members can redeem their earned ONE credits for exclusive items and experiences between July 22 2026 and August 5 2026 How to Earn ## Buying - [Payment methods](https://support.fanaticscollect.com/en_us/payment-methods-Bkinm0X6lg.md): How can I pay for my purchases When it comes to making payments youve got options Fanatics Collect funds Use available funds in your account balance - [Weekly Auction](https://support.fanaticscollect.com/en_us/weekly-auction-ry6imAm6lx.md): What is the Weekly Auction The Weekly Auction is an auction featuring thousands of listings spanning sports nonsport and TCG cards memorabilia comic boo - [Premier Auction](https://support.fanaticscollect.com/en_us/premier-auction-Sk2jQCmaeg.md): How do I apply to bid in the Premier Auction Web iOS and Android users You can get approved to buy and sell in the Fanatics Collect Premier Auction in - [Bidding in an auction](https://support.fanaticscollect.com/en_us/bidding-in-an-auction-rye3QCmaex.md): How does Premier Auction and Weekly Auction bidding work Approved bidders can start to bid as soon as the auction is live and the bidding tool is activated - [Buy Now fees](https://support.fanaticscollect.com/en_us/buy-now-fees-ry33QCXaxe.md): Explore the Buy Now Marketplace The Fanatics Collect Buy Now Marketplace features thousands of collectibles including sports cards TCG pop culture cards co - [Marketplace badges](https://support.fanaticscollect.com/en_us/marketplace-badges-Skph7C7pxl.md): What Do the Different Badges Mean Great Deal Badge When you see a Great Deal badge youre looking at a listing that offers exceptional value compared to - [Drop shippers on Fanatics Collect](https://support.fanaticscollect.com/en_us/drop-shippers-on-fanatics-collect-B1zYZmAZbx.md): Allowing trusted hobby shop sellers on Fanatics Collect means more chances to find standout items and grow your collection By partnering with verified sellers - [Red Rookie Redemption](https://support.fanaticscollect.com/en_us/red-rookie-redemption-B1vhmAm6xg.md): How the Red Rookie Redemption Program Works The Red Rookie Redemption is a milestonebased rewards program built for collectors When you pull a Red Rook - [Authenticated cards](https://support.fanaticscollect.com/en_us/authenticated-cards-SkiTQRQ6lx.md): Some cards sold on Fanatics Collect are labeled Authentic by thirdparty grading companies like CGC PSA or BGS These cards do not have a numerical grade - [Damaged Trading Card Holder Policy](https://support.fanaticscollect.com/en_us/damaged-trading-card-holder-policy-HJypQRQTel.md): To ensure the highest quality standards and transparency we have developed guidelines for assessing the condition of trading card holders before processing Be - [Ship to Vault for Topps redemptions](https://support.fanaticscollect.com/en_us/ship-to-vault-for-topps-redemptions-BJSbPpkgZl.md): You can now choose to ship select Topps redemption cards directly to the Fanatics Collect Vault This option gives you more control added security and faster - [Retrieve items from The Vault](https://support.fanaticscollect.com/en_us/retrieve-items-from-the-vault-H18TQRmTxe.md): Items removed from the Vault within the first 90 days of curation will incur a 3 fulfillment fee based on the insured value After 90 days the fee drops to 1 - [Fanatics Collect PSA 10 Rookie Card Sweepstakes](https://support.fanaticscollect.com/en_us/fanatics-collect-psa-10-rookie-card-sweepstakes-Hy6zHxRFl.md): Effective as of March 10 2025 Official Rules NO PURCHASE NECESSARY TO ENTER TO WIN MANY WILL ENTER FEW WILL WINTHESE OFFICIAL RULES OFFICIAL RULES PRO - [Topps on Collect Refunds & Cancelled Orders for Eligible Pre-orders of Topps](https://support.fanaticscollect.com/en_us/topps-on-collect-refunds-cancelled-orders-for-eligible-pre-orders-of-topps-HkZBZxemze.md): Eligible preorders of Topps products can be canceled on Fanatics Collect by the collector There is no need to contact support and the collector will be refun - [Card Scanner](https://support.fanaticscollect.com/en_us/card-scanner-HkUtR6XGe.md): Card Scanner allows a collector to point their phone camera at a physical trading card to identify it see its details pricing pick the right parallel and ad - [Instant Rips](https://support.fanaticscollect.com/en_us/instant-rips-r1eGexUDzg.md): Instant Rips gives you a new way to experience collecting in real time Instead of waiting for a physical pack to arrive you buy a pack on Fanatics Collect o ## Selling - [Selling on Fanatics Collect](https://support.fanaticscollect.com/en_us/selling-on-fanatics-collect-Byq2QAQpel.md): How can I sell items on Fanatics Collect There are currently three ways to sell items on Fanatics Collect Weekly Auction You can sell collectibles in - [Item submission eligibility](https://support.fanaticscollect.com/en_us/item-submission-eligibility-HykhmAXaxg.md): Eligible items We currently accept the following items Authenticated trading cards and small slabbed collectibles from PSA SGC BGS BVG BCCG CGC Cards - [Request a payout](https://support.fanaticscollect.com/en_us/request-a-payout-rkTQCmpxx.md): To withdraw funds youll need to create an Account Funds Payout Request Heres how Log in to your Member Dashboard On the Summary page you can rev - [1099-K Forms](https://support.fanaticscollect.com/en_us/1099-k-forms-r1OhQAQTeg.md): To comply with IRS requirements Fanatics Collect clients who meet the reporting threshold for the current tax year sales of 5000 or more must provide upto - [Raw cards sent without a submission form](https://support.fanaticscollect.com/en_us/raw-cards-sent-without-a-submission-form-rJlpXCQTlx.md): Raw Cards without submission forms will either be authenticated for sale or marked ineligible based on the following criteria Raw Card Handling Durin - [Marketplace Advances](https://support.fanaticscollect.com/en_us/marketplace-advances-SyA3mCmpxx.md): Overview A Marketplace Advance allows you to receive up to 50 of the value of an individual card upfront before it is sold at auction Below are the frequen - [Peer-to-peer transfer of Vault item ownership](https://support.fanaticscollect.com/en_us/peer-to-peer-transfer-of-vault-item-ownership-ryfvwpyxg.md): If you want to transfer a card to someone for a sale or agreement that took place outside the Collect Marketplace the process is simple but requires cooperatio - [FanCash Payouts](https://support.fanaticscollect.com/en_us/fancash-payouts-SyEB5XuBzx.md): Eligible US sellers on Fanatics Collect can choose to receive sale proceeds in FanCash instead of cash in exchange for a 0 marketplace seller fee This applies ## Grading & authentication - [Eye Appeal](https://support.fanaticscollect.com/en_us/eye-appeal-r173XRXagx.md): What is Collect AE and S These are special designations that Fanatics Collect provides based on our opinion of the eye appeal of the card relative to ot - [Authentication](https://support.fanaticscollect.com/en_us/authentication-B1V3m0XTxe.md): Get raw cards graded and authenticated Fanatics Collect offers a simpler way to get your raw cards graded and authenticated by our partners PSA Beckett CGC - [Submit Vaulted Items for Grading](https://support.fanaticscollect.com/en_us/submit-vaulted-items-for-grading-ryrn7Cm6gl.md): In order to submit curated items in your Vault to the Vault Grading service please follow the steps below Please only submit items to this service with appr - [PSA autograph authentication (blue label)](https://support.fanaticscollect.com/en_us/psa-autograph-authentication-blue-label-ryha7RX6xg.md): We now support PSAs blue label Auto Auth slabs for submission to the Vault These slabs verify the authenticity of the autograph only not the card itse ## Shipping & tracking - [Shipping & fulfillment overview](https://support.fanaticscollect.com/en_us/shipping-fulfillment-overview-By46QAQ6gx.md): Fanatics Collect clients can expect all fulfillments to be pulled and packed within 3 to 5 business days after they pay the fulfillment invoice Fanatics Collec - [Shipping requirements for vaulting factory-sealed cases](https://support.fanaticscollect.com/en_us/shipping-requirements-for-vaulting-factory-sealed-cases-SyX6m07aee.md): To protect the integrity and value of factorysealed wax cases we require that they be shipped with proper outer packaging Shipping labels placed directly on - [Current timeframes for shipping, curation, and seller payouts](https://support.fanaticscollect.com/en_us/current-timeframes-for-shipping-curation-and-seller-payouts-By37DsULl.md): Most items ship within 510 business days However some orders may experience slight delays due to increased demand or special handling requirements Once you ## Trust & Safety - [Account violations and strikes](https://support.fanaticscollect.com/en_us/account-violations-and-strikes-BktaQ0XTeg.md): At Fanatics Collect were determined to create a secure trustworthy and fun environment for all sellers and buyers By setting clear standards of behavior w ## Our policies - [Terms of Use](https://support.fanaticscollect.com/en_us/terms-of-use-r11C70QTge.md): Last Updated September 11 2025 Welcome to Fanatics Collect Please read these Terms of Use and our Privacy Policy carefully These Terms of Use Terms - [Marketplace Tenets](https://support.fanaticscollect.com/en_us/marketplace-tenets-B1fAmCQagg.md): Fanatic Collects mission is to empower clients with the finest tools and services and create the ultimate collecting experience for all community members - [Privacy Notice](https://support.fanaticscollect.com/en_us/privacy-notice-HyWC7Am6xl.md): EFFECTIVE AS OF June 27 2025 Privacy Notice At Fanatics Collectibles and our family of trading cards marketplace live commerce and other brands such as - [Cancellation and Return Policy](https://support.fanaticscollect.com/en_us/cancellation-and-return-policy-SJQR7A7Tll.md): BIDDING ON THE Fanatics Collect MARKETPLACES If you are the highest bidder at the close of auction a sale is rendered and that sale is binding Payment m - [FanCash Policy](https://support.fanaticscollect.com/en_us/fancash-policy-SJppQCmage.md): Introduction This FanCash Policy Policy governs the use of FanCash on the FanaticsCollectcom platform including its mobile app Platform By signi - [Cookie Policy](https://support.fanaticscollect.com/en_us/cookie-policy-rkC6X0Qaxe.md): This Cookie Policy explains how Fanatics Collect Company we us or our uses cookies and similar technologies to recognize you when you visit our web - [Autograph Only-Authenticated Trading Cards Policy](https://support.fanaticscollect.com/en_us/autograph-only-authenticated-trading-cards-policy-SyE070Qaxg.md): Overview We strive to maintain the highest standards of authenticity and quality in our marketplace To ensure the integrity of the items sold on Fanatics - [Employee Policy](https://support.fanaticscollect.com/en_us/employee-policy-BJmxya2Zbg.md): SCOPE This policy details prohibitions related to certain activities by all employees independent contractors officers and directors of Fanatics Collect and - [Social Media Sweepstakes Policy](https://support.fanaticscollect.com/en_us/social-media-sweepstakes-policy-S1HjWOJte.md): All Fanatics Collect Social Media Sweepstakes each a Sweepstakes are open only to legal residents of the United States including Puerto Rico who are 13